CUSTOMER CARE

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PRODUCT CARE AND INFORMATION

1SHELF LIFE
Our products have a shelf life of 1 year to 18 months. We recommend using them within 6-9 months. Beyond that time frame the products won’t necessarily go bad, however, the potency will not be as effective. If you find that your product has an unusual smell or if you see discoloration, do not be alarmed; our natural formulas are delicate and can be affected by exposure to air and other contaminants. These instances are rare and we will be happy to replace your product.
2WHY DON'T I GET LOTS OF SUDS OR FOAM?
Many personal care companies add foaming agents to their products. Marla Rene Skincare DOES NOT use foaming agents like cocamide DEA, MEA or TEA. These particular chemicals serve no purpose other than to make shampoo, soaps & wash thick and foamy.

We love big, bubbly, foaming products. It makes us feel more clean! The operative word is "feel". Most soap lather is artificially created because of customer demand, not because it is needed for cleaning. Retailers of soaps and shampoos see the opportunity to make their products look better by claiming that more lather equals cleaner body parts. It’s very inexpensive to put chemicals into soaps to make them lather unnecessarily, and the result is that we end up smearing more toxins onto our bodies than is healthy, all for the misconception of being cleaner. So big bubbles means a harsher shampoo or soap that’s actually stripping your skin of its natural moisture!
3HOW SHOULD I STORE MY PRODUCTS?
Please store in a cool, dark place away from direct sunlight, heat, humidity and excess moisture.
4ARE MARLA RENE SKINCARE PRODUCTS VEGAN?
All of our products – with the exception of our Hydro Cleanse 2 & Lip Balm – do not contain any animal ingredients or by-products and are vegan-friendly.
5DO YOU TEST ON ANIMALS?
Marla Rene Skincare does NOT conduct product or ingredient tests of any kind on animals.
6CAN MEN USE MARLA RENE SKINCARE PRODUCTS?
The skin on a man is significantly different than that of a woman. Our body care products are great for the entire family. However, with the exception of the Hydro Cleanse 2 Facial Cleanser and our line of moisturizers, our remaining facial care products are designed for a woman's skin.
7WILL YOUR PRODUCTS CLOG MY PORES?
There's a term, comedogenic that refers to ingredients in beauty products that clog the pores and can cause blackheads, pimples or cosmetic-related acne. We do not use any ingredients that are known to be comedogenic. However, individual allergies and sensitivities will vary from person to person so we always suggest doing a patch test prior to using any product. Here’s how: place a small amount on the inside of the wrist or inner thigh and look for a reaction. If any redness or irritation occurs, stop using the product immediately.
8WHY IS IT IMPORTANT TO USE A CLEANSER?
Cleansing is the MOST important step to achieve great skin. We are constantly amazed at how many women still use plain old soap or water and wonder why their skin looks as parched and worn as the outback desert. If the skin is not sufficiently clean, dead skin cells and bacteria remain causing the skin to become dull, flaky and prone to clogged pores and congestion. Cleansing also prepares the skin for the application and penetration of further products. The majority of cleansers on the market today contain harsh surfactants that strip the skin of its natural oils further exacerbating existing skin conditions. Our cleansers are mild and gentle and are conveniently designed to use in the shower.
9DO I NEED A TONER?
This step is one that many often skip. However it is an important one for skin health. Toners will remove debris, residual soap and purify the complexion, balancing sebaceous activity and restoring the acid mantle. They assist with improving skin elasticity and providing an additional layer of nutrients and moisture. They also prep the skin to receive and better absorb your moisturizer. Most toners are based on synthetic alcohol and harsh chemicals and should be avoided.
10WHEN SHOULD I MOISTURIZE?
Moisturizers should be used after cleansing and toning to re-hydrate and deeply nourish the skin. Each of our moisturizers are formulated to address they specific hydration needs based on skin type and concerns.
11WHAT IS THE DIFFERENCE BETWEEN A SERUM AND A MOISTURIZER?
Serums are lighter and are packed with specialized ingredients and technology. Their molecular structure is smaller and designed to penetrate the deeper dermal layers of the skin to offer optimum results.

Moisturizers offer hydration and protection and assist to seal in the nutrients. They should contain a balanced concentration of emollients, including essential fatty acids that aid, replenish and repair.
12ARE MARLA RENE SKINCARE PRODUCTS ORGANIC?
We use organic ingredients when we can.
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